Win the accounts managed services overcharge
Off-duty coordinator
vs. managed service.
Managed off-duty services take a cut of every hour of off-duty and extra-duty work to pay for their offices and staff. You don't carry that overhead, so you can charge less, and xduty gives you the same back office: invoices, a portal for every client and tools to cover drops.
Free for officers, always.
What your client gets
When a business weighs you against a managed off-duty service for its police details, this is the difference they feel.
A managed service A vendor that fills and bills details for a markup | You on xduty A local coordinator with the same back office | |
|---|---|---|
| Who your client calls | A dispatch line or a ticket queue | You, the person who set up the account |
| Who works the location | Whoever the vendor sends from its pool | Officers from your own roster, the ones your client gets to know |
| What it costs the client | Usually a markup or admin fee on every hour, quoted on request | Your fee, set by you, on its own line of the invoice |
| Who pays the officers | The vendor collects from the client and pays them | Your client’s own payroll, directly. Nobody in the middle holds their money |
| Invoices | One total from the vendor | Each officer’s certified hours and pay rate, plus your fee. Numbered, never edited after sending |
| What the client sees | Reports when they ask for them | A free portal of their own: who is working, the schedule, hours and reports |
| When an officer drops | The vendor’s problem. The client waits to hear | You see it first. Post it to the Fill Board, or escalate it to a backup guard company automatically |
| Overhead behind the price | Offices, dispatch staff and a sales team | You, your phone and Pro+ at $29/mo |
Who your client calls
- A managed service
- A dispatch line or a ticket queue
- You on xduty
- You, the person who set up the account
Who works the location
- A managed service
- Whoever the vendor sends from its pool
- You on xduty
- Officers from your own roster, the ones your client gets to know
What it costs the client
- A managed service
- Usually a markup or admin fee on every hour, quoted on request
- You on xduty
- Your fee, set by you, on its own line of the invoice
Who pays the officers
- A managed service
- The vendor collects from the client and pays them
- You on xduty
- Your client’s own payroll, directly. Nobody in the middle holds their money
Invoices
- A managed service
- One total from the vendor
- You on xduty
- Each officer’s certified hours and pay rate, plus your fee. Numbered, never edited after sending
What the client sees
- A managed service
- Reports when they ask for them
- You on xduty
- A free portal of their own: who is working, the schedule, hours and reports
When an officer drops
- A managed service
- The vendor’s problem. The client waits to hear
- You on xduty
- You see it first. Post it to the Fill Board, or escalate it to a backup guard company automatically
Overhead behind the price
- A managed service
- Offices, dispatch staff and a sales team
- You on xduty
- You, your phone and Pro+ at $29/mo
Why you can charge less
A managed service has to cover its offices and staff out of every hour your client buys. You don't. And your client's payroll already pays people, so nobody needs to stand in the middle of the money.
Through their own payroll, for certified hours
Your fee, as its own line on the invoice you send
A flat subscription. Nothing per hour, nothing per officer
Pitching a client? Send them our page for businesses
When a managed service fits better
Worth knowing before you pitch.
The department books its own details
Some agencies require off-duty work to go through their office. Follow their rules there, and run your other contracts on xduty.
The client wants someone to hold the money
If a client insists on one vendor that collects from them and pays every officer, that is a managed service. xduty keeps payment with their payroll on purpose.
You don’t want to run the business side
A managed service handles the clients, contracts and billing for you. On xduty those are yours, and so is the fee.
Questions
Is an off-duty coordinator cheaper than a managed off-duty service?
Usually it can be. A managed service builds its offices, dispatch staff and sales team into a markup on every hour. A coordinator sets their own fee without that overhead, and the client pays officers through its own payroll instead of through a middleman.
Who pays the officers when a coordinator runs the details?
The business pays each officer directly, by check, direct deposit or cash, for their certified hours. Money never moves through the coordinator or xduty, so there are no processing fees.
Can I send my clients invoices from xduty?
Yes, on Pro+. Each invoice lists every officer’s certified hours and pay rate, plus your fee as its own line. Invoices are numbered and never edited after sending; you void and reissue instead.
How do I cover a shift when an officer drops at the last minute?
Drops come to you first. On Pro+ you can post the shift to the Fill Board for verified officers, and set rules that hand an uncovered last-minute shift to a backup guard company automatically.
Do my clients need to pay for xduty?
No. Every client gets a free portal showing who is working their locations, the schedule, hours and reports. Businesses can upgrade to set their own rules, like approving extra time.
Your next contract shouldn't cost you your weekend.
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No credit card required · Officers always free · Direct payment, no processing fees